| Placing Orders: |
You
can place orders by contacting us with the information listed above, or
click here to use our
Online Order Form.
|
| Minimum Order: |
|
Our minimum order is $100.
This sum can be achieved through any combination of our many products. Orders placed below
the minimum will be charged a 10% processing fee. |
| Terms: |
All orders are shipped COD,
FOB San Francisco. Company checks may be accepted upon approval of references. Since we are not a credit
facility, net terms will only be granted to highly qualified accounts in exceptional circumstances.
We also accept Visa & Mastercard. All invoices are payable in full. Raven Images will not accept
charge backs or any other deductions from payments unless such deductions have been pre-approved in
writing by an authorized member of staff. |
| Shipping: |
|
All orders are shipped by U.P.S.
regular ground (FedEx is also available). Most orders ship within (3) working days of receipt.
However, when busy, turnaround can slip, so please let us know if your order is urgent so we can
work with your schedule. |
| Returns: |
|
Damaged merchandise
and mis-ships may be returned for credit within (10) days of receipt provided a valid RMA
number has been issued. |
| Refused Orders: |
|
All refused orders will
be charged a 10% re-stocking fee, freight out and back, plus the cost of any product damaged
on the journey. |
| Returned Checks: |
|
A
$20 processing fee will be applied to each returned check. The account
will be placed on hold with a (10) day grace period. If restitution is
made in this period the hold will be removed but only as a cash only account.
Otherwise, the account will be handed over for collection with all charges
being due to the defaultor. |
